Complaints and Disputes

Client is entitled to address Balcia Insurance SE with suggestions and complaints on insurance services provided by Balcia Insurance SE.

 

Suggestions may be submitted

in any convenient way for you. Balcia Insurance SE shall provide you with a response in accordance with the Balcia Insurance SE fair and open attitude towards the client in the same way the suggestion was received unless you indicate that you do not want to receive a response.

 

Complaints may be submitted

in any written form (by regular mail, by e-mail, by fax), directly at Balcia Insurance SE headquarters in Latvia or at any branch offices in the addresses listed below. Oral complaints need to be written down either by you or you can ask an employee of Balcia Insurance SE to write it down for you. In that case, will have to ask you to confirm the correctness of the complaint by personal signature.

Anyone may file a complaint free of charge.

 

The complaint shall contain:

– name and surname (for a legal entity – company name);
– identification information (policy number or application number, or personal identification number (identification code), if any (for a legal entity – registration number));
– contact information (registered place of residence or address, or email address, if any (for a legal entity – legal address and e-mail address));
– contact phone number;

–  the essence of the complaint, the related conditions and requirements;
– desired response way – in writing or by email (if desired response type is not specified, then the answer is provided in the same manner in which the complaint was submitted);
– date and place.

The complainant is entitled to submit a complaint either in English, Latvian or the language of the country in which the complainant received or intended to receive insurance services offered by Balcia Insurance SE.

The response to the complaint shall be provided in written form within a reasonable period of time, but not later than 30 days from the date the complaint was received by Balcia Insurance SE, but the response may be provided in the longer term if the case is complicated and the applicable legislation allows it.

The additional information about the complaint

Also is available in the web pages of France, Poland, Germany, the United Kingdom and Lithuania branches.

 

Balcia Insurance SE | Latvia

63 K.Valdemara street
Riga, LV-1142, Latvia
T: +371 67 030 500
F: +371 67 030 501
E: balcia@balcia.com
www.balcia.com

Balcia Insurance SE | France

86 rue Anatole France, 92300 Levallois-Perret, France
R.C.S. Nanterre 797 882 016
SIRET 797 882 016 00034
T: +33 (0) 1 75 33 40 89
E: info@balcia.fr
www.balcia.fr

Balcia Insurance SE | Poland

136 Al. Jerozolimskie, 02-305 Warszawa, Poland
NIP 108-001-65-34
REGON 147065333
T: +48 22 270 31 00
E: info@balcia.pl
www.balcia.pl

Balcia Insurance SE | Germany

Senefelder Str. 17, 63322 Rödermark, Germany
T: +49 (0) 06074 91765 0
F: +49 (0) 06074 91765 01
E: info@balcia.de
www.balcia.de

Balcia Insurance SE | the United Kingdom

3B Westwood House, Greenwood Business Centre,
Regent Road, Salford, Manchester, M5 4QH
T: +44 (0) 844 800 40 59
E: info@balcia.co.uk
www.balcia.co.uk

Balcia Insurance SE | Lithuania

Žirmūnų g. 67A, Vilnius LT-09112, Lithuania
Company Code 304498010
T: +370 5 200 0630
E: info@balcia.lt
www.balcia.lt

 

Operating under the principle of Freedom of Services

Balcia Insurance SE | Italy
T: +371 67 030 500
E: italy@balcia.com

Balcia Insurance SE | Spain
T: +371 67 030 500
E: spain@balcia.com

 

If a complainant is not satisfied with the action taken, a complainant may take a written submission to the national competent authority or take an application to a national court under national private law.

 

Supervisory authorities

Latvia
Financial and Capital Market Commission (Finanšu un Kapitāla tirgus komisija): www.fktk.lv

France
Autorité de Controle Prudentiel et Résolution: acpr.banque-france.fr

Poland
Polish Financial Supervision Authority (Komisja Nadzoru Finansowego): www.knf.gov.pl

Germany
Federal Financial Supervisory Authority (Bundesanstalt für Finanzdienstleistungsaufsicht): www.bafin.de

the United Kingdom
Financial Conduct Authority: www.fca.org.uk
Motor Insurers’ Bureau: www.mib.org.uk

Lithuania
Bank of Lithuania (Lietuvos Bankas): www.lb.lt
Motor Insurers’ Bureau of the Republic of Lithuania (Lietuvos Respublikos transporto priemonių draudikų biuras): www.cab.lt

Italy
Institute for the Supervision of Insurance (Istituto per la Vigilanza sulle Assicurazioni Private e di Interesse Collettivo): www.isvap.it

Spain
The Directorate-General of Insurance and Pension Funds (Dirección General de Seguros y Fondos de Pensiones): www.dgsfp.mineco.es
Spanish Motor Insurers Bureau (Oficina Española de Aseguradores de automóviles): www.ofesauto.es/en/

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