© 2020 – Balcia Insurance SE
file claim
Small claims and fast payments
client support service
We do want You to get back on track as soon as possible! So, our mission impossible is to handle each big or small claim as fast as it could happen and we challenge ourselves each day to be better and better in handling services that Your lifestyle can easily flow after claim.
What to expect during claims process
File your claim
90 sec
Once You register Your claim by phone, e-mail or e-form You will get Your claim number by -mail . Just in 90 sec
Claim investigation
1-5 working days
We may need to look into the details of your loss. If so, one of our claim professionals will walk you through the process and answer your questions.
Damage assesment
1-14 working days
We will guide you with estimate and repair choices, so we can help assess your damage in the best way possible
Review estimate
1-5 working days
Once you have an estimate to repair damage, you will receive information on your settlement and next steps. Your settlement is based on your policy’s terms and coverage.
follow your claim status online in seconds
when you make a claim?
If your car is damaged we’ll instruct a repairer and confirm whether you’ll be getting a courtesy car
If the car is beyond repair we’ll pay you the market value
We’ll get in touch with any other parties involved and get you back to normal as quickly as possible
© 2020 – Balcia Insurance SE